Re: Yodel (oh god, no) email when. Joining in. recently cancelled my virgin contract and was supplied with box to return via YODEL ,this was done on the 16/11/23 ,i have since received emails telling me they do not have the equipment and i will be charged if not sent back . Security matters. So, there was a bit to and fro getting the date sorted. About GXO Logistics. Spoke to them on the chat portal multiple times where I was told it would be delivered on that day. Manage your broadband, TV, home phone and mobile accounts in one place. I have had a look into your service on our system and I can see you recently contacted our team regarding this. Virgin Media 8T6P52727515A961 Returned to Virgin Media Returned My parcel's journey + 19/09/23 06:23. 0 Kudos. Yodel’s Customer Service number is 0344 755 0117. " I haven't had anything from Yodel, no order confirmation, no tracking information, not a peep. We would like to show you a description here but the site won’t allow us. Xpect Returns is fully tracked, with both retailers and customers able to track the parcel's full journey. Virgin Media Price Guides. Download the Virgin Media Connect app Troubleshooting 19 Get more from your kit Get more from your kit. Manage Your Account. Shop. GXO operates Virgin Media’s primary distribution center in Wellingborough, known as “the Big Red Shed,” along with 52 “Little Red Sheds” throughout the UK. Apparently the tag could be damaged or missing and they can't find the parcel. To re-schedule your QuickStart date, you’ll need to: Call us on 150 from your Virgin Media home phone, or. Switched On Families. Virgin Media’s producer registration numbers under the WEEE Regulations 2013 are: Virgin Media ltd WEE/KA0136ZT / Virgin Mobile Telecom ltd WEE/JJ0135ZT Packaging In recent years we’ve increased the volume of packaging returned through our supply chain infrastructure. When he arrived home one day he noticed a note in the letterbox from Yodel. We would like to show you a description here but the site won’t allow us. Complain case #030322910. Entertain me; Broadband Deals. on 21-11-2022 15:03. We would like to show you a description here but the site won’t allow us. Anything else on the BT network you could just use. “It’s with the correct team” My phone was stolen by Yodel on Saturday. They offered an earlier date but that didn’t suit as I was away over Christmas and New Year. Global Media Limited - Phone number All directors of A. What has everyone else done? Solved: Waited in all day for a booster supposedly to be deliver on Saturday. Sign in . Browse Virgin Media Virgin Media Community. Account - Mobile. in Managing Your Account - Cable a week ago; Reputational daamage to VM for using Yodel in Managing Your Account - Cable 2 weeks agoClick & Collect with Yodel is easy. - View Collect+ stores on a map. Sign in . A quick call back to the senders company and spoke to the same person as before, he informed to expect a visit from Yodel Parcels as in to collect the parcel which had been left by “Mistake”. Options. Yodel say I refused delivery on Tuesday when i was in all day, spoke with someone from virgin said it will still arrive, should have been yesterday, yodel saying from original delivery they have sent the parcel back to sender, so now no idea what’s happening or where the parcel is, why do companies. The talks between Virgin Media O2 and. If you have a tech booked they would have the equipment. I was in all evening and no one came to my door. I would like to know if i can rearrange delivery or cancel the order. From £ 38 a month. It is not on any of the emails or texts sent to. Stay safe online. Fun story, I was in a block of flats with virgin media. 3 years ago: Text message from Virgin about a scheduled delivery. If VM tries to charge you, you can always post back on. Virgin sent a text saying Yodel would be in touch with a 2-hour delivery slot. To date not had any communication from Virgin Media chasing return of equipment. Quickstart is the quickest and easiest way to setup our services. Hi I placed an order for a contract phone with you, received confirmation of everything including direct debit date, new phone number etc. Use our app to: - Send a parcel from any of our thousands of local stores. Drop off your item at a local Yodel store at a time that's easy for you, whether that's on your way to or from work, or on. 1 ACCEPTED SOLUTION. Mobile Your Account. I don’t have and have never had an account with virgin. A new secure password will be generated for you. . Networking and WiFi. Joining in. Compare TV, broadband and phone; Oomph bundlesMy Virgin Media makes managing your account easier with all your information in one place. Options. 10/11/23 15:13. Broadband deals; Broadband, TV and phone deals; Broadband and phone deals Why Virgin Media still use Yodel as a delivery partner I don't know. I have been waiting for 2 weeks to get this parcel after chasing Yodel and VM daily to finally get an explanation. Virgin Media 8T6P52674441A961 Your return is on its way back to Virgin Media En Route Returned. Now I have. A number of big online retailers, such as AO, Asos, JD Sports, John Lewis, M&S, Very and Zara, offer a click-and-collect service with Yodel. Excludes all third party directory enquiry services. We would like to show you a description here but the site won’t allow us. 00 guaranteed… Thanks for reaching out to us regarding your issue. Poor service Yodel, no delivery. Download The Yodel App Today! Check out your parcel's two-hour delivery window and see a photo of where we have delivered it to Parcel options. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. If you won't be in when your parcel is due to be delivered, you can tell your driver what to do with your parcel in. “@frostyy13 If you contact the Yodel team directly they'll need to advise further on this, we can't access their delivery systems to check on the location. They never were. Closed Virgin Media& previously Virgin Email Account still online in Security matters 02-10-2023; Is it a scam. Really disappointed, when I goo. Available with M50 broadband or faster. Let us know how it goes. Afternoon, Has anyone else had problems with Yodel delivering their hub? We've just upgraded and were told that the new hub would be - 5283463. QuickStart, set up and connections. So far, the order has been stolen by Yodel’s driver. Firstly, head to our tracking page and check the date your parcel is due to be delivered. We would like to show you a description here but the site won’t allow us. Hub 3 stuck at Yodel. Posted by vc-10Greater Manchester. I contacted their support team via live chat to be informed it would be delivered Wednesday. Call the equipment activation number on - 0800 953 9500 (option 3) – you will need the serial numbers off the barcode stickers on the hub, also your account and area number. Received email on the 19/7/21 to advise my ord. We would like to show you a description here but the site won’t allow us. Packaging We would like to show you a description here but the site won’t allow us. ordered a new phone, yodel haven't delivered and no proof of postage. KF”In this conversation. Global Media Limited Customer Service email address : A. So it seemed simplest to reconnect - the sockets are there and they were happy with the service. on 12-05-2023 19:08. We would like to show you a description here but the site won’t allow us. Stream box and remote remain property of Virgin Media. I had a text from Virgin saying "Yodel will be in touch with your 2 hour timeslot. Options. 09/11/23 11:22. Hi Zach, they advised that I contact virgin to see why they requested it to be returned. . Parcel appears to be stuck at their National Hub! See below: Tracking details for 8KXE002539244961 Thursday, December 29 2022 11:52 Parcel to be taken to a Yodel serviced Collect+ Point 11:52 Received at SCOT-MID CO. Browse Virgin Media Virgin Media Community. Good afternoon. No setup fee is available on all bundles, broadband & phone, and broadband only packages. countjac. I've - 5179046Please ensure that you select a store that is serviced by the courier handling your parcel (previously, parcels under the Collect+ brand were delivered by Yodel). Watch this video to learn how to print a shipping label from your Yodel Collect+ account on your desktop computer (PC & Mac. Yodel Delivery due tomorrow - No tracking and no order showing. If your returns label just shows the Collect+ logo, please select Yodel. Hi, I'll keep it short, waited in all day, Yodel tracking stated my parcel was 1 stop away but stayed like this for 2 hours then suddenly changed to delivered at 3. 5 months ago I was upgraded from Hub 3 to 5. Where it says customer reference number either enter your Virgin Media account number, or the MAC address of the equipment being returned. So I'm a new customer and my router was due to arrive on Wednesday and I arranged to collect it from a Yodel depot, but when I went there they couldn't find it and said they'd get back. Expecting delivery of router today but Virgin Media have not given me a tracking number. We can understand the inconvenience caused to your day and want to best help. Unfortunately we don't use the Openreach master sockets as they are BT only. . As you've mentioned (and seem to know), this is with Yodel directly and unfortunately we are not in control of the delivery aspect of things due to Yodel being our delivery partner. Get it for your Android device. Manage Your Account. SpeedQuickStart, set up and connections. If you're currently connected through the socket in the wall then eventually you will be moved over to 21CV once it's all up and running in your area. Options. My Virgin Media app Manage your broadband, TV, home phone and mobile accounts in one placeNews of Virgin Media O2's discussions with Sky, first reported by the Sunday Telegraph, sent shares in BT down by as much as 8% on Monday to a six-month low. i. Pl˜ce ˜ny other bits ˜nd pieces – like c˜bles, remotes, power. Main menu; Bundles. We would like to show you a description here but the site won’t allow us. Zavvi. i. I had my new gig broadband setup a couple of weeks back with a new Hub 5. Or stream, control and manage. We would like to show you a description here but the site won’t allow us. Courier firm, Yodel, is experiencing delivery delays following a cyber 'incident' on its network. Delivery service company Yodel has been hit by a suspected ransomware attack, leading to delays in parcel distribution and customers losing the ability to track. i. We could not find the parcel anywhere near the house at all. He assisted me with that but not beyond that. The deliveryman noted that the box was left behind the “bin”. I'm very sorry to hear about the poor experience you've had with the delivery of your equipment. Yes - of course. Global Media Limited Postal Address and Map for A. Yodel, returned to sender. The guy did say it would be a hub 5. Thanks,Yodel says delivered but hasn’t. My quick set up kit was meant to come on the 10th of July Monday was out for delivery and because of some type of delay it got sent back to Yodels delivery depot I got a message from virgin saying sorry for the delay will come on the 11th I stay in yet a whole other day and still nothing the parcel. I have seen a few posts about this scam and am aware someone ‘from Virgin’ might come to collect the phone. Re: Yodel. 05am but then had another 3 updates like it was making its way to me then on Friday the day it was. Furthermore, VM agent asked the VM client (me) to be the middle man to help. Yodel customer service said they couldn't do anything without a tr. For those who don’t maybe the following video sums up their serviceSimilar to other people. It didn't arrive and the next. Well guess what I waited in all day for delivery nothing from Virgin media or Yodel even though I called Virgin media about 5 times through out the day and every time it will be with you buy 21. Free tracking available as standard. For queries on delivery charges from online retailers please contact the retailer directly. Call the equipment activation number on - 0800 953 9500 (option 3) – you will need the serial numbers off the barcode stickers on the hub, also your account and area number. (England) I bought a mobile on contract from virgin media. I've had a new 360 box. From £ 28 a month 18 month contract Check it out Broadband only Don’t need our phone services? Scale it back with our broadband only option, pure and simple. Why has this happened and how can it be fixed?We would like to show you a description here but the site won’t allow us. . ) Need help? Visit would like to show you a description here but the site won’t allow us. After all the years I had using virgin broadband I never had one complaint, would always recommend the consistency of speed and zero. Processed at National Hub. Anything else on the BT network you could just use a 3rd party (superior) router without bridging. Openreach has just launched a revised. SpeedWe would like to show you a description here but the site won’t allow us. Chatter and natter. VM confirmed they have not received it but the agent could not coordinate with YODEL directly and could not liaise with their voice team to communicate with YODEL. wonkydragon. Simply select the track your parcel. I signed up to Virgin broadband and was told my router would arrive on the 26th. Watch out Samsung!We would like to show you a description here but the site won’t allow us. Options. - Create and view a Collect+ account. If you're waiting to receive a parcel or have sent your returns via Yodel, you might experience delays with. Fun story, I was in a block of flats with virgin media. Hi, So this finally got resolved and it looks like the driver stole the parcel and I finally got my new phone. Joining in. My parcel with a hub 4 was supposed to be delivered on Tuesday. Virgin Media. i. I ordered an iPhone SE3 Midnight 64GB and airpods, on 20th. on 28-03-2023 09:35. @Notacustomer21 wrote: I received a parcel containing an iPhone, Apple Watch and virgin SIM card. Open the Netflix app on your Virgin TV box and select the Netflix banner. Virgin Media services are only available in eligible Virgin Media network areas. So I contacted Yodel, and they've said it was delivered at ~14:00 (not 9:30 as Yodel website says). Received into MITCHAM DEPOT. Reece_MH. Verified account Protected Tweets @; Suggested usersWe would like to show you a description here but the site won’t allow us. Scam texts, often referred to as smishing, are texts received when scammers have disguised SMS messages to look like they’ve come from a legitimate company. Very. It is not on any of the emails or texts sent to. Entertain me; Broadband Deals. Once it is, you'll receive a letter/email advising you of the date we're moving you over. . Hi Gwillerz, Thanks for your post, and a warm welcome to our Community Forums. Click on the brands below or scroll down to the handy brand finder. or Virgin TV box – in the sep˜r˜te p˜per b˜gs provided, ˜nd fold the top of the b˜gs over 1 2 Put the b˜gs into the box. not to me. I don't work for Virgin Media. Thanks in advance. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. but I can't. Calls to this number cost the same as national rate and will be included within national rate inclusive packages. We would like to show you a description here but the site won’t allow us. After waiting in all day yesterday, Yodel tell me that my quick start package has been delivered. Account - Mobile. Using a how-to video and clear help guides to upgrade or install your new TV, home phone and broadband service yourself. My Virgin Media App. This is a common and effective way to try and control web traffic and customer volume. on 02-12-2021 17:04. Yodel tracking say equipment still en route to Virgin 3 weeks after equipment dropped off. Forum; Apps. . Browse Virgin Media Virgin Media Community. Yodel say I have to speak to Virgin to get the package re sent. As the kit we provide is part of your Virgin Media services and remains our property, we may ask you to return it if you disconnect or change your services. Enter a town or postcode to find your nearest store: It’s easy to Click & Collect your Virgin Media order with Yodel. Thank you for the update, please let us know how things go. Joining in. Thousands of Yodel stores nationwide. I am afraid that due to the sensitive nature of your query we would advise that you contact our team in relation to the mobile issue 📞 0345 600 0789. Make sure your TV and your box are switched on. Just have to wait and see. My Virgin Media app Manage your broadband, TV, home phone and mobile accounts in one placeNews of Virgin Media O2's discussions with Sky, first reported by the Sunday Telegraph, sent shares in BT down by as much as 8% on Monday to a six-month low. Thanks for your post and questions around 21CV. Switched On Families. Through the Yodel Track app you can arrange your Yodel Deliver to Store return and track its journey back to the retailer all in one place. Virgin Media is part of the Liberty Global organisation, which also includes other media and. 2 Kudos. Yodel were delivering the parcel but the driver ‘couldn’t find my address’ - I love on a…Enjoy M250 broadband + phone + O2 SIM for £44. It's obvious this is not an isolated incident because so many of us are yet to receive the Xbox. Remember your phone will need to be in as ‘new’ condition as possible and in its original packaging to return it. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. Options. I think this needs to be reported to trade standards as this looks to be a scam from Virgin. QuickStart, set up and connections. I contacted Yodel and they said we ju. Options. . Pl˜ce ˜ny other bits ˜nd pieces – like c˜bles, remotes, power supplies ˜nd WiFi Boosters or Pods, ˜s well ˜s the sp˜nner – loose ˜round the b˜g 3 Tuck the side ˛˜ps into the box to close it Enter a town or postcode to find your nearest store: It’s easy to Click & Collect your Virgin Media order with Yodel. Solved: Waited in yesterday for a Yodel two hour delivery slot, no modem, Contacted Yodel using their app and they cannot give me a - 5153083. 10/11/23 10:32. Realtime overview of issues and outages with all kinds of services. 44pm and the parcel was taken in by someone with my last name, this is a complete lie and I can. Hey there @skfiendi, thanks for reaching out to us and a warm welcome to the Virgin Media forums. wonkydragon. However, I don’t have a yodel reference number and I can’t register for my Virgin Media account to check this is still the planned delivery date (when I try to register, I get asked to enter my email address which I need confirm by clicking a verification. There are now several posts on here about this scam which has happened to me in the last week. Kit we want returned. I dropped it off at the nearest Collect+/Yodel point (local corner shop). Similar issue with Yodel for me, but even worse as they lost the QuickStart box in their depot. My wife has been waiting all day at our new place for the delivery to turn up for my new hub and no sign of it leaving the depot. . As with most live chats nowadays, there is a virtual assistant to help you at first. on 02-12-2021 17:04. We will let you know when your parcel is delivered to your chosen Yodel Store and ready to collect via SMS or email. Download The Yodel App Today! Check out your parcel's two-hour delivery window and see a photo of where we have delivered it to Parcel options. Verified account Protected Tweets @; Suggested usersWhy Virgin Media still use Yodel as a delivery partner I don't know. Re: Virgin parcel scam. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. on 02-02-2023 09:43. The latest Tweets from Bill ELIOT (@Bill_Eliot): "I love @viewbug #photocontest would like to show you a description here but the site won’t allow us. Just joined. and delivery tracking information. “@virginmedia Yes. A number of queries can be addressed by the automated assistant, which will point you. The kit was due to be delivered on the 3rd. Return to Yodel Store labels are valid for 28 calendar days, after which time they expire and cannot be used or refunded. on 25-04-2023 17:04. £45. 15/11/23 09:44. Mobile phone scam. May I ask if you have a copy of the receipt given at the counter when you returned this? If so - we can reimburse any charges added on, and if you have the tracking then we can track this. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsWhy Virgin Media still use Yodel as a delivery partner I don't know. You cannot blame the postal strikes, yodel etc. Very. - 5160409I'm a new customer, due to recieve my quickstart pack tomorrow but I don't have a yodel tracking number to see when it will arrive. Virgin Media Live Chat is available every day of the week, between 8am and 10pm UK time. Something went wrong with the order, and Yodel returned the package to Virgin before it left their depot. Yodel is highly rated from customer reviews on Trustpilot. That evening the Yodel tracker says delivery was attempted but they “couldn’t gain access to the property”. 08/11/23 21:45. Virgin Mobile. SabrinaWe would like to show you a description here but the site won’t allow us. QuickStart, set up and connections. Mobile Your Account. Returned to private message to be advised that the order was cancelled because I didn’t confirm on one call from another country on a bank holiday! also account shows a bill for the phone you returned and cancelled, I want this bill removed from my account! The order shows as complete for the pro ma. We would like to show you a description here but the site won’t allow us. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos. Unfortunately I didn't received any package tracking number nor text with delivery details. That evening the Yodel tracker says delivery was attempted but they “couldn’t gain access to the property”. Sign in to My Virgin Media a. If you have received an Orange calling card: Enter the 8 digit card reference number from the card, along with your postcode on our tracking page. Clearly there has been a hiccup between VM & Yodel and I’m now left without. 05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714We would like to show you a description here but the site won’t allow us. The very helpful member of your team that I spoke to on Friday afternoon said that because he placed the order for the new hub before 6 p. Yodel returned to sender. The Collect+ Send service is in partnership with Parcel2Go. Just to let you know Carley this is not and "acceptable solution " as the green tick implies. We would like to show you a description here but the site won’t allow us. I received a iPhone and Virgin SIM card by courier Yodel with no other documentation. I’m not getting anywhere with the WhatsApp service. Choose any bundle that includes broadband and TV - just hit Customise your package to add it. Processed at National Hub. Hello. Simply ring our friendly customer service team. When I got there Yodel's customer service said that the package was. I'm a Very Insightful Person, I'm here to share knowledge. Welcome to our community forums and thank you for your first posts. Parcels returned to the retailer within 72 hours. My quick start package was due to arrive between 6:30pm - 8:30pm last night. There is no charge for the Stream service, but a one-off £35 Stream activation fee applies, along. Tesco Direct. I ordered a a new router which Virgin claims was picked up by Yodel on the 24th. Thanks for your post and welcome to the community. Openreach has just launched a revised. The very helpful member of your team that I spoke to on Friday afternoon said that because he placed the order for the new hub before 6 p. however, today I received an email with a document stating I have accepted an offer of £223 for my old phone and I still owe £440 after I did the early bird upgrade, I've never received. Processed at National Hub. Lee1981. Options. 44pm and the parcel. consumer polling and social media complaints. The Virgin Media website will open in a new tab. I was never contacted. Thanks for the nice chat regarding the loss of the hub, glad we have resolved the issue of its loss. Inclusive calls to Virgin Media National Directory Enquires (118 180): Only includes calls to 118 180 from your home phone; charges apply for calls to 118180 from your mobile phone or other operators. - Track the progress of your returns. If you have a Green Yodel calling card: Please text or call the driver on their mobile number, which will. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsJust come back nearer to your delivery date – then as soon as a link is displayed, you can track your order. We would like to show you a description here but the site won’t allow us. Reply. We would like to show you a description here but the site won’t allow us. . When you disconnect or change your services we'll send you a pre-paid postal returns pack for any kit we want returned. Meanwhile, Yodel got the lowest score on a single criteria of all the firms, scoring just 1. I'm a new customer, due to recieve my quickstart pack tomorrow but I don't have a yodel tracking number to see when it will arrive. Sign in . 07480632098. A Yodel drop store is usually a convenience store, pharmacy, supermarket, or similar; in fact, you’ve probably been to one on numerous occasions without even releasing. - Find your nearest Collect+ store. SpeedDelivery of your equipment to store via Yodel is free. on 08-11-2022 12:42. consumer polling and social media complaints. The tracking on the yodel site has left me so confused! On Thursday 16th it said returned to sender at 8. Just joined since 35 minutes agoWe would like to show you a description here but the site won’t allow us. The note stated that they had left his. Virgin media customer service is not able to provide accurate information or even have a clue!According to Virgin I received package on 15th since it was sent by Yodel and their tracking says it was delivered at 9:30 on 15th. 5 years agoIt was meant to be delivered yesterday I can't contact a human on live chat or phone at Yodel. I've replied to numerous emails asking for a returns label but nothing received. I am sorry to hear about the issue regarding your handset value. Main menu; Bundles. We would like to show you a description here but the site won’t allow us. About GXO Logistics. Thanks for your post and welcome to the community. Shop online with over 90 brands and have your items delivered to your local store. We would like to show you a description here but the site won’t allow us. I have registered for virgin media broadband and estimated delivery date when I placed the order was for tomorrow (16th Sept). Number of inclusive HD channels depends on package. All parcels, including collections and returns dropped off at a Yodel Store can be tracked via our tracking page or our app. My Virgin Media App. See Deal. Find out about charges that you may incur as a Virgin Media customer outside of the standard subscription to your package/services. Just received my second hub 4 this morning installed taken the old one back to post to yodel been of for a few hours then starts doing the - 5251572. Unfortunately we don't use the Openreach master sockets as they are BT only. Hi I placed an order for a contract phone with you, received confirmation of everything including direct debit date, new phone number etc. When nothing arrived I phoned and di. Zavvi. May I ask if you have a copy of the receipt given at the counter when you returned this? If so - we can reimburse any charges added on, and if you have the tracking then we can track this. We would like to show you a description here but the site won’t allow us. 13-01-2023 14:29 - edited 13-01-2023 14:30. Excludes broadband faults and broadband network outages. i. Yodel, returned to sender. Horrible, they treat customers like you own them something. Hopefully they can reconnect the older hub for now. Hi, I ordered a iphone 11 contract, phone arrived and went about contacting O2 for code.